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Knowledgebase
Support Validity Update 2024
Posted by Amir E. on 12 March 2024 11:54 AM
Updated Support Package Renewal Policy


Dear valued clients,

We want to inform you about changes to Realtyna's support package renewal policy. Please review the following updates:

1. New Client Support:

Upon purchase of any Realtyna Products, new clients will receive one year of complimentary Realtyna Support. Starting from the second year, clients have the option to renew their support for $99 per month.This fee is automatically waived if you have an MLS Router subscription or Hosting Subscription with us paying $99 or more as a subscription.

2. Support Renewal for Expired Packages:

For current clients with expired support packages, there is a limited-time opportunity to renew at $199 per year until March 20, 2024. After this date, the optional renewal fee will be $99 per month. Please note, until March 20, 2024, you can renew your support package for multiple years at the rate of $199 per year.

3. MLS On The Fly Clients:

Clients with MLS On The FlyTM subscriptions who maintain the $99 per month recurring fee for the MLS Router APITM will remain eligible for support and no extra support fee will be applicable.

We appreciate your continued partnership with Realtyna. Should you have any questions or require further clarification regarding these changes, please do not hesitate to reach out to our support team.

Thank you for your attention to this matter.

Best Regards, Realtyna Support Team


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