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I don't receive contact notifications. What should I do?
Posted by Howard R. on 23 March 2017 07:22 AM

WPL sends the contact form email to WordPress email of agent not main email or secondary email of agent.

1- If you didn't receive any notification, the first reason is you might check wrong email. Please check WordPress email of agent. By WordPress email of agent, we mean the email that agent is registered on your website. You can find that email in WP Backend->Users menu.

2- Check Spam/Junk folder of correct email.

3- Make sure that you didn't disable WPL notifications for certain user. Please check this KB article for more info: https://support.realtyna.com/index.php?/Default/Knowledgebase/Article/View/690/

4- WPL used wp_mail function of WordPress for sending emails. Please make sure that some third party plugins don't destroyed this function functionality on your website.

5- Sometimes, WordPress is not able to send any email due to wrong configuration on Mail server. Please check it with your host provider to make sure the mail server is configured correctly.


Comments (2)
Joey
20 January 2017 05:36 AM
What do your mean contact form email to WordPress email of agent?
How to assign 2 emails account for notifications?
What if I want to send to the main email and the secondary email of agent?
matthew@realtyna.com
21 January 2017 07:00 AM
Joey,
1. It means the contact form will send to agent's email that is saved for WordPress user.
Actually, when the users register on your WordPress website, they register in the WordPress user system first, and then save in WPL system user, and the main email of that user is the WordPress user email.
2. You can assign some static emails for a particular notification through: WPL backend -> Notification system -> Click on the Edit button of the desired Notification, and in the advanced tab, you can set the Email, Membership Group/Users.
3. In the WPL has defined to send to the main agent email, and the secondary email is for showing in their Agent/User info on the website.
Regards,
Matthew